Help Centre

What kind of help do you need?

illustration of a telephone

Need Urgent Help or Support?

If you are distressed or experiencing despair, try to speak to somebody now.

  • Is there a family member or a friend you could call?
  • Is there a neighbour or colleague who can help?

If you or anyone else is in immediate danger or harm, then please call the Police or Ambulance Service on 999.

Do you need medical or mental health help now?

If so, then it is crucial that you contact the right person - most likely your GP. They will help you to get specialist help. If your GP surgery is closed, their answerphone will direct you to the right place.

Call NHS 111 if you need medical help or advice that is not life-threatening.

Get 24 hour support

If no-one is available when you need help, or you'd like to speak to an impartial person in confidence, you can contact the following services:

The Samaritans

A 24-hour confidential service that offers emotional support and befriending to those feeling lonely, distressed or suicidal.

  • Phone: 116123 (National Free Phone Number) or 020 7734 2800 (London)
  • Email: jo@samaritans.org
  • Face-to-Face:
    • Central London Branch - 46 Marshall Street, London, W1F 9BF 
      Drop-in: 9am-9pm daily
      Behind Carnaby Street.  Nearest tube stations are Piccadilly Circus & Oxford Circus.
    • Waltham Forest Branch - 663 Lea bridge Rd, London E10 6AL
      Drop in: Mon 8pm-10pm; Tues 2pm-10pm; Wed 8pm-10pm; Thurs 5pm-10pm; Fri 2pm-10pm; Sat 2pm-10pm; Sun 2pm-7pm

Saneline (Local rate)

Offers and provides information and emotional support to those experiencing mental health difficulties, their families and carers.

  • Tel: 0300 304 7000 (Mon-Fri 12pm – 11pm, Weekends 12pm – 6pm)

City and Hackney 24 Hour Mental Health Crisis Line

Call this number if you feel your mental health is deteriorating or if you are in distress and you need to contact a health professional out of office hours. Available 24 hours a day including weekends and Bank Holidays.